rammy Privacy Policy

Introduction

rammy ("we", "our", "us") is committed to protecting the privacy and personal data of every player who accesses or uses our platform at rammy.ws. This Privacy Policy explains in clear and formal terms what information we collect, how we use it, with whom we may share it, and the rights you hold as a user. By registering an account or continuing to use the rammy platform, you acknowledge that you have read, understood, and agreed to the practices described herein.

This policy applies to all users accessing rammy from Bangladesh and any other jurisdiction. Players are responsible for ensuring that their use of this platform complies with the laws applicable in their country or territory. If you do not agree with any part of this Privacy Policy, please discontinue use of the platform immediately.

Information We Collect

When you register, interact with, or transact on the rammy platform, we may collect the following categories of personal and technical information:

• Identity information: full name, date of birth, username, and government-issued identification documents where required for account verification.
• Contact information: email address, mobile phone number, and residential address.
• Financial information: deposit and withdrawal history, payment method references (bKash, Nagad, Rocket, Upay), and transaction records.
• Technical information: IP address, device type, browser type and version, operating system, session data, and approximate geographic location.
• Behavioural information: games played, betting patterns, session duration, page interactions, and preferences.

In some cases, we may also collect information you voluntarily provide through our customer support channels, including chat transcripts and email correspondence. We collect only what is reasonably necessary to deliver and improve our services.

How We Use Your Information

rammy uses the personal data we collect for specific, clearly defined purposes. We do not process your data for any purpose inconsistent with those stated here. The primary purposes for which your information is used include:

• Account creation, verification, and ongoing management, including identity verification (KYC) as required.
• Processing deposits and withdrawals through local payment partners such as bKash, Nagad, and Rocket.
• Providing personalised gaming experiences, promotions, and bonus offers relevant to your activity on the platform.
• Customer support communication, including responding to queries, resolving disputes, and sending important account notices.
• Fraud prevention, anti-money laundering (AML) screening, and responsible gaming monitoring to protect both the platform and its players.
• Platform analytics and technical performance monitoring to ensure a stable, fast, and reliable gaming experience for all users.

Sharing of Your Information

rammy does not sell, trade, or rent your personal information to third parties for their own marketing purposes. However, in order to deliver our services effectively and comply with legal obligations, we may share your information with the following categories of recipients:

• Trusted service providers and technology partners who assist us in operating the platform, processing payments, and providing customer support — all bound by strict confidentiality agreements.
• Regulatory authorities, law enforcement agencies, or other governmental bodies when we are legally compelled to disclose information in order to comply with applicable law, a court order, or legal process.
• Financial institutions and payment processors that facilitate your deposits and withdrawals, including bKash, Nagad, and Rocket, as necessary to complete your requested transactions.

Where data is shared with third-party service providers, we require them to maintain appropriate technical and organisational security measures to protect your data, and to process it only for the purposes we specify.

Cookies and Tracking Technologies

rammy uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise returning visitors, maintain your logged-in session, remember your preferences, and analyse how users interact with our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

You may configure your browser or device settings to refuse cookies or to alert you when cookies are being sent. However, please note that disabling certain cookies may affect the functionality of the rammy platform, including your ability to log in and access your account. By continuing to use our platform, you consent to our use of cookies as described in this policy.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and our internal compliance obligations. Account data is generally retained for the duration of your active account relationship with rammy, and for a defined period thereafter in accordance with financial record-keeping and anti-money laundering requirements.

When retention is no longer justified, we will securely delete or anonymise your data. If you request account closure, we will process the deletion of your personal data subject to any overriding legal or regulatory retention requirements that may apply.

Data Security

rammy takes data security seriously. We implement industry-standard technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to, SSL (Secure Sockets Layer) encryption for all data in transit, restricted access controls for sensitive internal systems, regular security assessments, and employee training on data handling best practices.

While we employ robust security practices, no method of transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. Should a data breach occur that poses a risk to your rights and freedoms, we are committed to notifying affected users as promptly as reasonably practicable. You are also responsible for maintaining the confidentiality of your account credentials and must not share your login details with any third party.

Your Rights as a User

As a user of the rammy platform, you hold the following rights in relation to your personal data. Exercising these rights is straightforward — simply contact our support team at the email address provided at the end of this policy:

• Right of Access: You may request a copy of all personal data we hold about you.
• Right to Rectification: You may request the correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: Subject to applicable legal retention obligations, you may request the deletion of your personal data.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.

We aim to respond to all valid data rights requests within a reasonable timeframe. In certain circumstances, we may be required to retain some of your data notwithstanding a deletion request, for example to comply with our legal obligations or to resolve disputes.

Payment Data and Financial Privacy

All deposits and withdrawals on the rammy platform are processed through established, trusted payment partners serving the Bangladesh market, including bKash, Nagad, Rocket, and Upay. We do not store full payment card numbers or mobile banking PINs on our servers. Payment transaction data is processed through encrypted channels and handled in accordance with the security standards required by our payment partners.

Transaction records are retained for the period mandated by applicable financial regulations and anti-money laundering obligations. These records may be made available to relevant authorities upon lawful request.

Age Restriction and Minors

The rammy platform is strictly intended for adult players aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals below the age of 21. As part of our account registration and verification process, we take reasonable steps to confirm that users meet the minimum age requirement. If we become aware that a minor has provided personal data without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account.

Parents and guardians who believe that their child may have created an account on the rammy platform are urged to contact our support team immediately at the email address provided below so that we can take prompt remedial action.

Changes to This Privacy Policy

rammy reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the rammy platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must discontinue use of the platform and may contact us to request the deletion of your account and associated data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rammy handles your personal data, please do not hesitate to reach out to our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Our support team is available 24/7 and can be reached at the following email address:

[email protected]