Responsible Gaming at rammy

Our Commitment to Safe Gambling

rammy is built on the understanding that responsible gaming is not just a legal obligation — it is a core part of who we are. We actively monitor account behaviour to detect patterns that might indicate problem gambling, including unusually frequent deposits, extended play sessions, and attempts to bypass cooling-off periods.

We treat all player information with strict confidentiality. Any concerns raised by a player or flagged by our monitoring system are handled by a dedicated responsible gaming team, not general customer service agents. Your privacy is protected throughout this process.

Deposit Limits Explained

Deposit limits are one of the simplest and most effective ways to stay in control of your gambling budget. Through your account settings, you can set a maximum amount you are allowed to deposit within a given timeframe. rammy currently supports the following limit periods:

• Daily limit — resets every 24 hours at midnight (Bangladesh Standard Time, UTC+6)
• Weekly limit — resets every Monday at midnight BST
• Monthly limit — resets on the first day of each calendar month

Increasing a deposit limit takes 72 hours to take effect, giving you time to reconsider. Decreasing a limit applies immediately. Deposits via bKash, Nagad, and Rocket are all subject to these same limits.

Time-Out & Cooling-Off Periods

Sometimes you may want a short break from gambling without fully closing your account. rammy offers time-out options starting from 24 hours, extending to 7 days, 30 days, 90 days, or a custom period you define. During a time-out, your account is completely inaccessible for deposits and gameplay. Withdrawals of existing balances remain available.

Cooling-off periods differ from self-exclusion in that they are temporary pauses. Once the chosen period expires, your account automatically reopens. If you feel that a short cooling-off period is not enough, we strongly encourage you to consider a full self-exclusion instead.

Self-Exclusion Programme

Self-exclusion is a formal commitment to stop gambling for a defined period. At rammy, you can apply for self-exclusion directly from your account settings or by contacting our support team at [email protected]. Self-exclusion periods run from a minimum of 30 days to a maximum of 5 years. You may also choose permanent closure, which is irreversible.

When self-exclusion is active, all marketing communications from rammy are automatically suspended. Any active bonuses are voided and remaining bonus funds are removed. We take these requests seriously and process them within 24 hours of receiving your request.

• ❓
  How do I set a deposit limit on rammy? Log in to your rammy account, navigate to Account Settings, then select Responsible Gaming. Under Deposit Limits, choose your preferred period (daily, weekly, or monthly) and enter the amount in BDT. The limit applies instantly when reducing and after 72 hours when increasing.
• ❓
  Can I self-exclude from rammy permanently? Yes. rammy offers permanent self-exclusion via your Account Settings under Responsible Gaming, or by emailing [email protected] with the subject 'Permanent Self-Exclusion'. Permanent closure is irreversible, all bonus balances are forfeited, and your account cannot be reopened under any circumstances.
• ❓
  What is the minimum age to play at rammy? The minimum age to register and play at rammy is 21 years old. This applies to all players in Bangladesh without exception. We verify age during the KYC process and may request a government-issued ID such as a National ID card or passport.
• ❓
  How do I take a break without closing my account? Use the Time-Out feature in your Account Settings under Responsible Gaming. Select a period from 24 hours to 90 days (or a custom duration). During this time, you cannot log in, deposit, or play, but you may still withdraw your existing balance by contacting support.

• ⚠️Spending more money or time gambling than you originally planned or can afford
• ⚠️Chasing losses — continuing to play in an attempt to win back money you have lost
• ⚠️Gambling to escape stress, anxiety, or personal problems rather than for entertainment
• ⚠️Neglecting responsibilities such as work, family, or finances due to gambling activity
• ⚠️Hiding your gambling activity from friends, family, or colleagues in Dhaka or elsewhere